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These General Conditions of Sale (or “CGV”) apply, without restriction or reservation to all sales concluded by the company LOLILAFEE SAS, a simplified joint stock company with share capital of €100, registered in the Trade Register and Companies of Lille under number 893 235 671, whose head office is located at 203 boulevard Gambetta 59200 TOURCOING, represented by its legal representative, duly authorized for the purposes hereof, ("the Seller") from non-professional buyers subject to (“the Customers” or “the Customer” or “the Buyer” or “the Buyers”), wishing to acquire the products offered for sale by the Seller (“the Products”) on the site “ ” (“the Site”).

The Site is an electronic commerce platform, which allows Internet users to acquire products as defined below.

The General Terms and Conditions specify in particular the conditions of ordering, payment, delivery and management of possible returns of Products ordered by Customers. The Site and the Products are aimed exclusively at individuals and are not intended for professionals and are therefore subject to articles L. 111-1 et seq. of the Consumer Code.

The General Terms and Conditions exclusively govern the sales activity of the Products offered on the Site.

Acceptance of the T&Cs takes place upon finalization of validation of the Order by the “double click” process as described in article 4.2 of the T&Cs. This acceptance can only be full and complete. Any acceptance subject to reservation is considered null and void.

These General Terms and Conditions apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels. These General Terms and Conditions are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document. The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the Order procedure as well as the general conditions of use of the Site. The version applicable to the Customer's purchase is that in force on the Site on the date the Order is placed. The Seller reserves the right to modify the terms, conditions and notices of these General Conditions at any time. The Seller will notify the Customer of any new General Conditions which will be deemed accepted by the Customer.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer. These General Terms and Conditions are in force and enforceable against users of the Site, from the date they are put online. Validation of the Order by the Customer constitutes acceptance without restriction or reservation of these General Terms and Conditions. The Customer acknowledges having the required capacity to contract and acquire the Products as offered on the Site. The General Terms and Conditions are those in force on the date the Order is placed.

These General Terms and Conditions are permanently accessible at the following address: , only in French, in a computer format allowing their printing and/or downloading (in accordance with article 1125 new of the Civil Code), so that the Customer can reproduce or save them.

These General Terms and Conditions and the Order summary sent to the Customer form a contractual whole summarizing all of the agreements entered into between the parties.

It is specified that purchases of Products on the Site are reserved for non-commercial individuals who are consumers and have full legal capacity. The Site does not allow the purchase of Products with a view to their resale.

By simply validating his Order on the Site, the Buyer declares to have read, understood and accepted without reservation the terms of said Order as well as the entirety of these General Terms and Conditions.


“Buyer or Customer”: Natural adult consumer purchasing one or more Products for their personal needs through the Site;

“Order”: Purchase order from the Buyer relating to one or more Products via the Site;

“Knitting Kits”: A bag containing: wool and accessories necessary to create an accessory (hat, sweater or any other products described in the corresponding product sheet) + an explanatory digital booklet which illustrates in images and/or text the stages of manufacturing the product. This booklet is sent in computer format (pdf) to the Buyer to the email address provided by the latter in their customer account once the order has been validated;

“LOLILAFEE”: Simplified joint stock company with share capital of €100, registered in the Lille Trade and Companies Register under number 893 235 671, whose head office is located at 203 boulevard Gambetta 59200 TOURCOING offering the Products for sale through the Site it operates;

“Party(ies)”: Buyer and/or Seller;

“Product(s)”: Good(s) offered for sale on the Site;

“Site”: Merchant site accessible from the French version of the website on which LOLILAFEE, the Seller, offers the Products for sale;

“User”: Any person using the Site or one of the services offered on it.


3.1 Access to the service

The Site is accessible free of charge to any User. The services of the Site are normally accessible to Users 7 days a week, 24 hours a day all year round except in the event of voluntary interruption in particular for maintenance needs, or for any other reasons not depending on the will of the Seller in particular due to the operation of the Internet, the IT and network infrastructures necessary for the operation of the Site or force majeure. The Seller being in fact, by its activity, bound by an obligation of means, it cannot be held responsible for any damage whatever its nature, resulting from unavailability of the Site.

3.2 Customer Account

The Site is freely accessible without registration, but any Order requires the Customer's registration. All fields present in the account creation form must be completed except for fields indicated as optional. Any failure to respond will result in the account not being created. All information provided by the User must be accurate. The User can enter a telephone number of their choice: office, mobile or home. When the User creates an account on the Site, he receives an email confirming account creation the same day. The Seller reserves the right to delete any account that does not comply with these General Terms and Conditions.

3.3 Product Description

The Products governed by these General Terms and Conditions are those which appear on the Site and which are indicated as sold and shipped by the Seller. They are offered while stocks last. The essential characteristics of the Products are described and presented with the greatest possible accuracy on the product description sheet on the Site. It is specified that the photographs of the articles or their reproduction on any other medium which appear on the Site have only an indicative value, they are not of a contractual nature and cannot engage the liability of the Seller.

In the case of a Sewing Kit and patterns, the finished product is highlighted by means of a creation from this same kit or a pattern. This creation, as faithful as possible, offers an example of rendering but can in no way reflect what the customer can do with it according to their level of sewing, their tastes or their desires.

The Seller cannot under any circumstances be held responsible for a difference between the visual of the creation resulting from the item ordered (the Sewing Kit or the pattern) and the personal creation that the customer will make after use and making .

3.4 Conditions of sale of Products

The sale of Products is carried out only through the Site. When Ordering Products, the Customer must complete a form including personal data concerning them. The information provided to the Seller must be accurate. The Customer must ensure their accuracy and compliance when subscribing. In the event of communication of incorrect data, the Seller cannot be held liable.

3.5 Availability of Products

The Products are offered while stocks last. In the event of unavailability of one of the Products, the Buyer will be informed as soon as possible by e-mail and/or by a notice on the Site.

If the Order is entirely unavailable, after placing the Order the Buyer will be notified by e-mail and will be reimbursed in accordance with article L.121-20-3 of the Consumer Code no later than thirty (30) days from the date of the order. In this case the Seller cannot be held responsible for any damage suffered by the Buyer, nor liable for any damages.


4.1 Placing the Order

Orders are placed in French and in € (Euros). Any Order may be placed by the Buyer directly on the Site and carries an obligation to pay. For any Order, the Buyer is responsible for telecommunications costs when accessing the Internet and using the Site. All the steps necessary for the Order are indicated on the Site.

Prior to the first Order, the Buyer must create an account on the Site. This account will be accessible at any time by the Buyer using their identifiers (email address and password).

When placing the Order, the Buyer agrees to provide the information requested of him (opening of his Customer account during the first Order and/or Order form for each Order) and commits to the veracity of the latter.

Any Buyer validly registered on the Site will be bound by any Order, definitively validated, having required the entry of their e-mail address and personal password, subject to the right of withdrawal defined herein.

In the event of prolonged inactivity during connection, it is possible that the selection of Products chosen before this inactivity is no longer guaranteed. The Buyer will be invited to repeat their selection of Products from the start.

In application of the provisions of article 1127-1 new of the Civil Code, the Buyer will have the possibility, before definitively validating his Order, to return to the previous pages and to correct and modify his Order and the information previously provided before confirming this to express its acceptance.

The Seller cannot be held responsible for input errors by the Buyer, nor for their possible consequences in terms of delay or delivery error. In these cases, the costs incurred by a possible reshipment will be the responsibility of the Buyer.

4.2 Order Confirmation

Confirmation of the Order is carried out in accordance with the provisions of the Consumer Code using the “double click” process.

The “double click” process consists of:

– a first click to place the Product in the basket;

– a second click to validate the basket after having been able to check the contents of the Order and to modify, if necessary, the contents of the basket and the information relating to the payment and delivery of the Order.

It is specified that validation of the Order obliges the Buyer to pay immediately for their Order. Once the Order has been validated by the Buyer by his "double click", an e-mail acknowledging receipt of the Order and including all of this information will then be sent to the Buyer as soon as possible and at the latest at the time of delivery. The Buyer must, therefore, provide a valid e-mail address when filling out the fields relating to his identity.

Any Order validated by the Buyer by the “double click” process (double validation) constitutes an irrevocable acceptance which can only be called into question within the limits provided for in these General Terms and Conditions. In particular, any Order constitutes express and irrevocable acceptance of the prices and descriptions of the products available for sale.

The Seller reserves the right to suspend or cancel any execution of an Order and/or delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum which may be due by the Buyer, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site, including in connection with previous Orders.

4.3 Pre-Order

Certain Products may be offered for Pre-Order on the Site before their official release date.

The Customer can place a Pre-Order, it being specified that he acknowledges having read the indication of the release date announced at the time of opening the Pre-Order phase.

Being solely responsible for the marketing of our Products, the Seller reserves the right to modify this release date at any time.

In the event that certain Products are pre-ordered on the Site, the Pre-Order will be paid as a classic order, independently of the rest of the basket which may contain other items in a classic order. Delivery of the entire order is deferred until the announced release date.

Delivery of the Product will be effective a few days after the official release date, according to the standard delivery times for Orders.


5.1 Price

The Products are supplied at the prices in effect appearing on the Site when the Order is registered by the Seller. Prices are expressed in euros, excluding VAT and including VAT and excluding delivery costs which remain the responsibility of the Buyer unless mentioned or special conditions. More particularly, the price does not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the Site and calculated before placing the order.

Any Product not intended for sale is not included in the price.

The prices take into account any reductions that may be granted by the Seller on the Site. These prices are firm and cannot be revised during their period of validity, as indicated on the Site, the Seller reserving the right, outside this period of validity, to modify the prices at any time.

The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered.

The Seller reserves the right to modify the prices of the Products presented on the Site. In any event, the Products will be invoiced to the Buyer on the basis of the prices in force at the time of validation of the Order.

Promotional offers via the use of a code never apply to books in compliance with n° 81-766 of August 10, 1981 relating to the price of the book.

5.2 Payment terms

All Orders are payable in euros and payment for purchases is made online using a bank payment card or the Customer's Paypal account. The Buyer is debited for the entire amount indicated on the Order summary on the day of his Order.

The Buyer guarantees to the Seller that he is fully authorized to use the payment card or Paypal account for the payment of his Order and that these means of payment legally give access to sufficient funds to cover all costs resulting from his Order on the site. The Seller cannot be held responsible for any fraudulent use of the means of payment used. The Seller reserves the right to suspend or cancel any Order and/or delivery, whatever its nature and level of execution, in the event of non-payment of any sum due by the Buyer or in the event of payment incident.

The different payment methods accepted for payment of Orders on the Site are as follows:

– Payment by bank card (credit card, Visa, Mastercard);

– Payment by Paypal account.

The data provided for credit card payment methods is processed securely. The Seller has under no circumstances access to these bank details, and does not store them on its servers: for this reason, these details are systematically requested during any new transaction on the Site.

The Seller reserves the right to refuse to make a delivery or to honor an Order from a Buyer who has not fully or partially paid a previous Order or with whom a payment dispute is being administered.

In all cases, the online provision of the bank card number and the final validation of the Order will constitute proof of the entirety of said Order in accordance with the new article 1366 of the Civil Code and will constitute payment of the sums incurred by the seizure of the Products appearing on the Order form. This validation constitutes signature and express acceptance of all operations carried out on the Site. The computerized records, kept in the computer systems of the Seller and its partners under reasonable security conditions, will be considered as proof of communications, Orders and payments made between the Buyer and the Seller. The archiving of purchase orders and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1379 al. 2 new of the Civil Code.


6.1 Delivery areas

The Products are offered in a list of countries specified on the “Deliveries and returns” page.

6.2 Different delivery methods and delivery dates

The delivery options offered vary depending on the country of destination.

When placing the Order, the Buyer has the choice between:

– home delivery by Letter Tracked (available for orders up to €40);

– home delivery with or without signature;

– hand delivery (click and collect), at our warehouse (19 rue Vauban 59170 CROIX) during opening hours. The delivery date is defined exclusively by the Lolilafée company. In this case, the Buyer will not have to pay any delivery costs. The time limit for collecting your Order is one month from the date of the Order, failing which the Order will be refunded and canceled within thirty (30) days. An appointment will be agreed between the Buyer and the Lolilafée company. The Lolilafée company will do its best to accommodate the Buyer's availability but cannot be held responsible if no slot is suitable for both parties. Delivery of the package is made upon presentation of the identity card and the Order number. The Buyer has a maximum period of thirty (30) days to collect their package. The Customer is required to check the condition of the Products delivered.

Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.

The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified below. The Customer has the possibility to check the status of his Order on the “My account” section of the Site and track his package on the carrier's websites via the tracking number which will be communicated to him electronically following the success of his transaction. . However, these deadlines are communicated for informational purposes only.

The choice of carrier cannot be changed once payment has been made.

We draw the customer's attention to the fact that delivery via tracked letter does not benefit from insurance and that in the event of loss by the carrier or delivery error, the Seller cannot be held responsible and will not be not obliged to refund the order.

Digital products are made available to the customer via the “My downloads” section of their customer area immediately once payment has been made.
Digital products are not taken into account to reach the amount allowing you to benefit from the offer of free delivery costs in mainland France.

6.4 Delivery costs

Delivery costs are indicated on the Site. They differ depending on the delivery method chosen by the Buyer. The Buyer is informed of the amount of these costs prior to validation of his Order.

Delivery costs are free, in mainland France, for Worldwide Relay shipments, from €100 including tax.

Digital products are exempt from shipping charges and as such are not counted toward the free shipping offer.

6.5 Customs

In the event of an Order to a country other than mainland France, the Customer is the official importer of the Product(s) concerned and as such must respect all the laws and regulations of the country in which the Products are received. Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer. Any additional customs clearance costs will be the responsibility of the Customer; the Seller has no control over these costs. Customs policies vary greatly from country to country, so it is the Customer's responsibility to contact the local customs department if necessary for further information.

6.6. Lack of standard exchange

The Seller does not do standard exchanges.

The Buyer has a period of fourteen (14) days after receipt of the Order to return the Products to the Seller for reimbursement under the conditions detailed in article 7.1 hereof.

For a new size, another model or another color, it is necessary to place a new Order on the Site.


7.1 Right of withdrawal

In accordance with the legal provisions in force, the Customer has a period of fourteen (14) days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or pay a penalty, for purposes of reimbursement, provided that the Products are returned in their original packaging and in new condition with the purchase label, unworn, unwashed, no later than fourteen (14) days following notification to the Seller of the Customer's withdrawal decision. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) accompanied by the purchase invoice. Products that do not meet these conditions, or which are damaged or incomplete will not be returned. The right of withdrawal must be made by mail or by e-mail to the Seller at the address mentioned herein (

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased will be refunded; Outbound delivery costs are not refunded. The costs of returning the Products remain the responsibility of the Customer. The refund will be made within fourteen (14) days from receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this article.

Proof of the effective exercise of the right of withdrawal rests with the Buyer.

The Seller reserves the right to defer reimbursement until recovery of the Product or proof of shipment of this Product by the Buyer, the date chosen being that of the first of these events.

In accordance with article L 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for intangible products (patterns purchased in PDF format).

7.2 Limits to the right of withdrawal

Under no circumstances may the Buyer's use of the right of withdrawal be abusive. In any event, any Order returned incomplete, including explanatory notes, damaged, used, washed, damaged, deteriorated, soiled or even partially consumed will not be refunded. The Buyer may be held liable in the event of depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the contents of the Products. To establish the nature, characteristics and proper functioning of the Products, the Buyer may only handle and inspect them in a manner that would also be permitted in store. Therefore, the Buyer should handle and inspect the fabrics as well as the contents of the sewing kits with all necessary care.

Concerning the fabrics, printing defects on the 3cm of selvedges cannot be the subject of complaints.

In accordance with article L 121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised for intangible products (patterns purchased in PDF format).

7.3 Specific case of autographed books

The right of withdrawal cannot apply to the purchase(s) of signed book(s), it being understood that they are personalized specifically for the customer and cannot subsequently be put back on sale.
Only returns for damage or defects will be authorized.


All elements published within the Site, such as sounds, images, photographs, videos, writings, animations, programs, graphic charters, utilities, databases, software, and other underlying technology are protected by the provisions of the Intellectual property code and belongs to the Seller. The Lolilafée brand, as well as all figurative or non-figurative brands and more generally all other brands, illustrations, images and logos appearing on the articles, their accessories or their packaging, whether registered or not, are and will remain the exclusive property of the Seller, with the exception of the rights held by the Seller's suppliers and possible partners on the visuals of their Products, on their brands and logos presented on the Site.

The Seller holds all property rights attached to the Site and its elements and has the required licenses. It holds all intellectual property rights and derived rights attached to the concepts, editorial content, videos and software used and/or distributed on the Site. Generally speaking, no provision of these General Terms and Conditions may be interpreted as conferring on the Customer, expressly or implicitly, any right (under the terms of a license or by any other means) to the names, brands, acronyms, logos and other distinctive signs of the Seller with the exception of the rights held by the Seller's suppliers and possible partners on the visuals of their Products, on their brands and logos presented on the Site.

It is therefore prohibited to reproduce, modify, transfer or exploit all or part of the Site without the express written authorization of the company LOLILAFEE.

Any total or partial reproduction, modification, imitation or use of these brands, illustrations, images and logos, videos, for any reason and on any medium whatsoever, without the express prior consent of the Seller, is strictly prohibited. The same applies to any combination or conjunction with any other brand, symbol, logo and more generally any distinctive sign intended to form a composite logo. The same applies to all patents, copyrights, designs and models, whether registered or not, which are the property of the Seller.

The Buyer's attention is particularly drawn to the fact that the patterns as well as the Knitting Kits and all the elements which make up the Knitting Kit, sold on the Site, are protected by copyright (law of March 11, 1957 and law of July 3, 1985, codified in the Intellectual Property Code).

Any commercial use of a pattern, the Kit and the elements that make up the Knitting Kit is PROHIBITED.

By extension, the sale of creations sewn from patterns or knitting kits marketed on the Site is also PROHIBITED, unless there is an exceptional agreement within the framework of collaborations initiated by the Seller and unless there is a specific contract.

Any reproduction, and in particular printing on paper or digital duplication, must remain within the strict legal framework of private copying.

The distribution, resale, copy, library loan, transfer, exchange, or any free or paid distribution of the Sewing Kits sold on the Site (all or part) are strictly PROHIBITED, whatever the reason. medium (electronic or printed).

The Seller prohibits any posting of a deep hyperlink to the Site or a hyperlink that uses a transclusion technique. A User wishing to place a simple link on their personal website directly to the Site must first request express authorization from the Seller.


Are strictly prohibited: any behavior likely to interrupt, suspend, slow down or prevent the proper functioning of the Site and any fraudulent use of data, any intrusions or attempted intrusions into the Seller's systems, any misappropriation of the Site's system resources, any actions likely to impose a disproportionate load on the latter's infrastructure, all attacks on security and authentication measures, all acts likely to harm the financial, commercial or moral rights and interests of the Seller or users of its Site , and finally more generally any breach of these General Terms and Conditions.

It is also strictly prohibited to monetize, sell or grant all or part of access to the Site, as well as to the information it contains. In the event of failure to comply with one of the provisions of this article or more generally, violations of laws and regulations, the Seller reserves the right to take all appropriate measures and initiate any legal action.


The transfer of ownership of the Products from the Seller to the benefit of the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.

Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only be carried out at the time when the Customer takes physical possession of the Products when the carrier is offered by the Seller or only when the Customer hands over the Products to the carrier of his choice.


The Products sold on the Site comply with the regulations in force in France and have performances compatible with non-professional uses. The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with the legal provisions of the legal guarantee of conformity, for Products that are apparently defective, damaged or damaged or do not correspond to the Order, from the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use, in compliance with current legislation.

In order to assert his rights, the Customer must inform the Seller, in writing, of the non-conformity of the Products within a maximum period of fourteen (14) days from delivery of the Products or the discovery of hidden defects. The Seller will reimburse, replace or repair Products or parts under warranty deemed non-compliant or defective. Shipping costs will be reimbursed on the basis of the price invoiced in the order invoice and return costs will be reimbursed upon presentation of supporting documents within the limit of the invoiced price indicated in the order invoice. Reimbursements for Products deemed non-compliant or defective will be made as soon as possible and at the latest within fourteen (14) days following the Seller's discovery of the lack of conformity or hidden defect. Reimbursement will be made by credit to the Customer's bank account or Paypal account.

After the period of fourteen (14) days allotted to the Customer to exercise his right of withdrawal and failing to have complied with the aforementioned formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Customer. Seller.

The Seller's liability cannot be incurred in the event of non-compliance with the legislation of the country in which the Products are delivered, which it is up to the Customer to verify, in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.

The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

The Seller will not be held responsible for any non-performance or delay in the execution of any of its obligations under these General Terms and Conditions which is caused by a case of force majeure as defined by the legislation in force.

These cases of force majeure suspend the Seller's obligations, cited in these General Terms and Conditions.

Likewise, the Seller cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular a break in service, an external intrusion or the presence of computer viruses.

The Seller cannot under any circumstances be held responsible for the technical availability of websites operated by third parties (including any partners) which the Buyer accesses via the Site. The Seller assumes no responsibility for the content, advertising, products and/or services available on such third-party sites, which are governed by their own conditions of use.

The Seller is not responsible for transactions between the User and any advertiser, professional or merchant to whom the User is directed through the Site and cannot under any circumstances be a party to any possible disputes whatsoever. with these third parties concerning in particular the delivery of products and/or services, the guarantees, declarations and other obligations whatsoever to which these third parties are bound.

The Seller is not responsible in the event of failure of the Carrier in the delivery of the Product(s), failure which would be attributable exclusively to the Carrier in accordance with Article Art. L. 121-19-4 of the Consumer Code.

In the event of non-delivery attributable to the carrier, the Customer must directly contact the service of the Carrier used. It should be noted that sending the package remains the entire responsibility of the Customer; the Seller is not responsible for the loss of the package by the postal services.


The Buyer may, if he wishes, subscribe to the Newsletter distributed by the Seller by checking the corresponding box on the Site. By accepting the subscription to the Newsletter distributed on the Site, the Buyer authorizes the Seller to send him e-mails to the address he will have provided during his visit and/or his subscription on the Site. By accepting the subscription to the Newsletter distributed on the Site, the Buyer accepts the confidentiality policy .
Unsubscribing from the Newsletter is possible at any time via the corresponding link at the bottom of each newsletter for the Buyer or by sending an e-mail to the following address: